Publishers Group West
About PGW
Customer Information
PGW provides comprehensive services for all its customers, regardless of size. The following document downloads are available along with information about ordering, terms, EDI, claims, credit, returns, co-op advertising, and vendor compliance chargebacks.

International Customers, please see International Customer Information.
Participating Publishers Ordering Information Return Information
Retail Terms Wholesale Terms Academic Marketing
  • PGW Event Ordering Guidelines for Bookstores PDF
  • PGW NonTrade Event Order Form Excel
  • PGW ISBN Prefix List PDF

  •   Ordering Information

    General Inquiries
    Phone: 800-343-4499

    How To Order
    Please contact your PGW sales rep or Customer Service, or visit Ipage
    Phone: 866-400.5351 | Fax: 800-838-1149
    IPS SAN: 6318630

    National Accounts
    Please contact your PGW sales rep or Customer Service
    Phone: 800-343-4499

    Gift and Special Sales inquiries
    Phone: 866-400-5351

    All claims involving a shipment must be filed within 60 days of receipt of that shipment.

    Shipments will be made to all accounts in good credit standing, as determined by the Ingram accounts receivable department. Back to Top

      Return Information

    All returns should be sent to:

    Ingram Publisher Services – Jackson
    193 Edwards Drive
    Jackson, TN 38301

    Returns must include a packing list with full title and ISBN for each shipment.

    Returns must be in clean, saleable condition (e.g. no stickers, tears, bent jackets, scuffs, discolorations, etc.). For books returned in an unsaleable condition, Perseus distribution reserves the right to refuse credit for the returned product, send it back at the customer’s expense, or Perseus may, at its discretion, issue credit subject to a $.50 per unit chargeback. Perseus is not responsible for items returned in error.

    Active titles are returnable 90 days after publication date, or 90 days after the invoice date. Once titles are declared out of print by public notice, accounts have 180 days to return. Returns past that date will not be accepted.

    Co-op Advertising
    PGW offers co-op advertising. Please contact for our current co-op guide and forms.

    Vendor Compliance Chargebacks
    Perseus distribution will not pay nor accept vendor noncompliance fees, assessments, allowances, etc. related to fulfillment processing, returns processing, or shipping, etc. Back to Top