How To Order
Phone: Perseus 800-343-4499 / PGW 800-788-3123
Fax: 800-351-5073
Email: orderentry@perseusbooks.com
Mail: 1094 Flex Drive, Jackson, TN 38301
Hours: Monday – Friday 7:30 AM – 4:00 PM CST
Please include the following information on all mailed or faxed orders:
1) Ship-to and Bill-to address (if separate)
2) Account number
3) Phone number
4) Purchase order or reference number
5) Special shipping instructions (if any)
6) Backorder preference (if any)
7) Quantity, title, and ISBN of each item ordered
EDI
Perseus supports EDI ordering and is a PUBNET partner. Contact the Perseus
customer service department for more information about EDI ordering.
Claims
All claims involving a shipment must be filed within 60 days of receipt of that
shipment.
Credit
Shipments will be made to all accounts in good credit standing, as determined
by the Perseus accounts receivable department.
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All returns should be sent to:
Perseus Distribution
193 Edwards Drive
Jackson, TN 38301
Returns must include a packing list with full title and ISBN for each shipment.
Returns must be in clean, saleable condition (e.g. no stickers, tears, bent jackets,
scuffs, discolorations, etc.). For books returned in an unsaleable condition, Perseus
reserves the right to refuse credit for the returned product, send it back at the customer’s
expense, or Perseus may, at its discretion, issue credit subject to a $.50 per unit
chargeback. Perseus is not responsible for items returned in error.
Active titles are returnable 90 days after publication date, or 90 days after the
invoice date. Once titles are declared out of print by public notice, accounts have
180 days to return. Returns past that date will not be accepted.
Co-op Advertising
Perseus and PGW offer co-op advertising. Contact your Perseus-PGW account
manager for details.
Co-op Advertising Request Form
Pre-approved Newsletter Request Form
Vendor Compliance Chargebacks
Perseus will not pay nor accept vendor noncompliance fees, assessments,
allowances, etc. related to fulfillment processing, returns processing, or shipping,
etc. All purchase orders are accepted and shipped subject to the terms and conditions
of the Perseus Terms of Sale.
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